Refund & Cancellation Policy

GBPMax provides time-based and work-based marketing services. Once strategy, onboarding, profile review, content preparation, optimization, posting, photo management, review workflow setup, reporting, or other service work begins, GBPMax has already committed labor and operational capacity to your account.

Unless a separate written agreement states otherwise, recurring services may be cancelled by emailing [email protected] before the next billing period. Cancellation stops future recurring billing after the current paid service period, but it does not automatically refund work already performed, time already reserved, or the active billing period already started.

Refund eligibility depends on the service purchased, the agreement in place, the amount of work already completed, and the timing of the request. GBPMax generally does not provide refunds for completed work, onboarding, setup, strategy, profile review, content preparation, published posts, uploaded photos, review response work, reporting, or other work already performed.

If a prepaid service period has not started and no material work has begun, GBPMax may consider a refund request in its discretion, less any payment processing fees, third-party costs, or non-recoverable expenses. Any approved refund will be returned through the original payment method when reasonably possible.

Setup fees, onboarding work, one-time projects, strategy work, profile cleanup, content creation, third-party platform costs, photography costs, printing costs, premium tools, advertising spend, and other pass-through or already-incurred expenses are non-refundable unless a separate written agreement says otherwise.

GBPMax service delivery depends on timely access, accurate information, approvals, and client cooperation. Delays caused by missing access, unanswered questions, declined approvals, platform verification issues, or client non-response do not automatically create refund rights. GBPMax may pause work until the required information or access is provided.

If you believe a charge is incorrect, contact GBPMax at [email protected] before initiating a chargeback so we can review the issue. Unresolved chargebacks, payment reversals, failed payments, or billing disputes may result in paused service, termination, and collection of amounts owed where permitted by law.

Because GBPMax does not control Google rankings, Google review filtering, Google profile decisions, customer search behavior, or market demand, lack of a specific ranking position, call volume, lead volume, booking volume, review count, or revenue outcome does not automatically qualify for a refund.

To cancel future service or request refund review, email [email protected] with your business name, the email used for billing or inquiry, and a brief explanation of the request. GBPMax will review the request and respond by email.